Delivery and Returns
Delivery Costs & Times
Delivery to Malta:
For all products, a flat delivery fee of €5.00 will be applied to your shopping cart during checkout.
Your order is processed and delivered at our next availability, which is usually within 1-3 working days, excluding public holidays. This may be longer during busy periods.
When purchasing over €100.00, you will qualify for free shipping within Malta.
Delivery to Gozo:
We do not offer delivery to Gozo at this time.
Collection from St Paul’s Bay:
You may also opt to collect your purchase from our base in St Paul’s Bay, address and contact details will be communicated in the confirmation email. Collection is free and the processing time for your order being ready for pickup is usually after 1 full working day from when you placed the order (excluding Sundays and public holidays). We recommend calling us before you come to collect to ensure your order is ready and waiting for you.
- We do not deliver on public holidays.
- If the product/s you are purchasing are marked as ‘pre-order’ or ‘back order’, the delivery times of these may vary as we will first need to source the product/s for you, and deliver once in stock.
- We do our utmost to fulfil delivery to your specified requirements and to our best abilities. If a situation beyond our control inhibits the immediate delivery, then we will attempt to deliver at the next available time.
- We retain the right to change our delivery costs, and the structure of charges, at any time in the future.
Out Of Stock / Replacements
In the unlikely event that the item/s you order are not currently in stock, we will contact you to see if you would rather change the order to a similar item, wait for the items to be available, or cancel the order and receive a full refund.
Damaged During Transit
We use our own delivery couriers to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us via our contact page. Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.
We are unable to accept any returns of our products due to their consumable nature.